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I have forgotten my username

There are two simple solutions: You can have your username sent again by entering your registered email address during login, or ringing our customer centre directly on 01625 507000.

In both cases, your username will be sent to the email address you specified when you registered as a user. It is therefore important that you choose the email address you actively use, so there are no difficulties recalling your username at

Note! During account creation we recommend that you use your email address as your user name.


Telephone support

Weekdays 09:00 - 17:30 | Telephone: 01625 507000